How our website calculates your shipping rate.
If all items in your Cart list can be shipped via
UPS, then that will be the rate displayed. If any item must be delivered by
truck, then the shipping method for entire Cart list will be calculated as
Common Carrier using the current rates for FedEx Freight.
Many times an order will contain quantities of
items that may be shipped via UPS, and others must be shipped by common carrier.
We ship the smaller items on the same truck to reduce the cost of shipping. The
inclusion of the smaller items often have little affect on common carrier
Examples of the types of items that must be
shipped via Common Carrier are, Vigas, Latillas, Rough Timbers, Kiva Fireplace
Kits & Fireboxes, and Kiva Ladders 8' and above.
We can often save you our customer's money by
using independent truckers and smaller trucking companies. This is especially
true when your order is large enough to fill the entire truck. For large
shipments this can lower the shipping costs considerably. We recommend you
submit your Cart list as a Proposal Request. This will allow our team to offer
you with lower cost shipping alternatives when available without obligating you
to any purchase.
Please include the address where
your order will be shipped on any proposal or purchase requests. That
information is vital in order to accurately calculate shipping.
This method is most economical. If items are
within UPS weight/size limits, they will be shipped via this method.
Shipping by FedEx Freight is used when shipping
items that are large and/or heavy. Charges for FedEx Freight shipments
vary depending on destination, weight, and type of products shipped. This method
becomes more cost-effective as the size of the order increases. For very
large orders we can often lower the cost of shipping by contracting a truck to
deliver the entire order.
Independent Trucking Companies
Often we can lower the cost of shipping large
orders by hiring an independent carrier to deliver an order when it fills all or
most of the truck. We always pass this savings onto our customers.
Independent Truckers and Carriers establish their own rates for delivery, and
our shipping team selects the best carrier on the basis of service, price, and
If you wish, you may pick up your Fireplace or Timber/Viga order by pre-arranged appointment.
Freight companies charge a fee for any order
shipped C.O.D., and Southwestbuildingsupply has no control over this collection.
Products are sold as Freight On Board (F.O.B.) and shipped as a
convenience to our customer. Products become the property of the customer
when they are loaded and leave our facilities in Rio Rancho, NM. Therefore,
it is the customer's responsibility to report claims for damage to the carrier.
Shipping and crating charges are not included in product warranties.
Inspect the shipment
before signing the delivery receipt. If
damage or missing products are apparent when you receive your shipment, please
note it on the delivery receipt. Have the delivery driver sign the receipt and
verify that there is damage and/or shortage. Save the damaged package or carton
for inspection. It is the buyer's responsibility to check the order received for
damage, shortages, and file a compensation claim against the carrier when
damage is detected.
Open all packages immediately. Inspect merchandise
to see if it is in good condition. If concealed damage (damage to materials
inside a package with no external damage evident) is exposed, notify the
carrier. Carriers must be notified within 10 days, or they may deny liability.
Check your merchandise against the packing slip.
If any shortage exists, or if there are any other problems with your order,
notify us immediately.
The buyer owns the goods in transit and therefore
is responsible for filing claims against carriers should the need arise. All
shipments are accepted by carriers clear of exceptions upon leaving